We work out of Lancaster and the towns around it - Manheim three miles out, Millersville and Lampeter and Willow Street around four, East Petersburg and Smoketown at five, and further out toward Lititz, Ephrata, Mount Joy, and Columbia.
Across this service area there are roughly 103,156 households, about 40,693 of them owner-occupied houses, and the housing itself skews older: built mostly between 1938 and 1995, with the bulk going up in the 1960s and 70s across the fifty or so named neighborhoods we cover.
Median household income runs around $85,302, which tends to track with homeowners who'll fix a door rather than let it sit broken, but also with houses old enough that the original garage hardware is long past its design life.
Winters here are genuinely cold and hard on steel springs and cables - the kind of climate where a weak cable fails on the coldest morning of the year, not a mild one.
That combination - older doors, real cold, owner-occupied housing people intend to keep - is most of what shapes the calls we get.